Terms & Conditions of Sales

General rental reservation conditions

* PRL: Residential leisure park ""Les chalets de la Colline""

Obligation to comply with the internal regulations of the PRL* ""Les chalets de la Colline""
The reservation becomes effective only with the agreement of the PRL* ""Les chalets de la Colline"".

A written confirmation of stay is sent by email or, failing that, by post.
The sending of partial or total payment for the stay by any buyer, a last minute sale made by telephone at the request of the customer, constitutes acceptance of the general conditions of sale which the customer acknowledges having read and accepted.
Payment of the deposit can be made by Visa or Mastercard bank card (secure payment), bank or postal check, bank transfer, holiday vouchers.
Make your check payable to ""Les Chalets de la Colline"".
The balance will be payable on arrival by bank card, holiday vouchers, check or cash.

Rentals are available from 2 p.m. and must be vacated by 10 a.m.

THE BALANCE OF THE STAY IS DUE ON THE ARRIVAL DATE INDICATED ON THE CONTRACT. NO DISPUTES WILL BE ACCEPTED.

A reservation request must be made per chalet.
We cannot guarantee you the reservation of a specific chalet, except for disabled people.
An early departure will not give rise to any request for reimbursement of the stay.

ELECTRICITY: the additional consumption, beyond 7 kW/day, if applicable, will be paid upon departure.

IMPORTANT: Animals are prohibited

SWIMMING POOL: boxer shorts and Bermuda shorts are prohibited.

RENTAL CONDITIONS
All rentals are nominative and cannot be transferred.
Rentals run (high season) from Saturday 2 p.m. to Saturday 10 a.m. For weekend rentals from Friday 2pm to Sunday 4pm.
The rentals are equipped for the number of places advertised.
Tenants must bring their own sheets or rent them on site.
The PRL* provides one blanket per bed and one bedspread per bed.
The number of people must not exceed that specified in the type of accommodation rented. Rentals are provided clean and must be vacated clean. A sum of €45 for a mandatory cleaning fee will be charged on departure.
All customers must present a copy of the multi-risk contract and the contract number at reception.

MODIFICATION / CANCELLATION OF STAY

In order to prevent any impediment, cancellation/interruption of stay insurance is offered to the customer, which they can subscribe to within 5 days of their reservation, directly with the insurer GRITCHEN common to the Gîtes Villages:
https://www.souscription.safebooking.com/association-nationale-des-villages-de-gites

In the event of cancellation or modification, you must notify us by email or, failing that, by post.
Cancellation or modification will only be effective upon receipt of written notice from us.
Any cancellation will be subject to the following charges:
If you notify us:
– More than 30 days before the start of your stay, we will refund the deposit.
– Between 30 and 15 days before your arrival: 25% of the total amount of your stay. (We retain the deposit paid)
– D-14 and no show on the day of arrival: 100% of the total amount of the stay.

PLEASE NOTE : a change of stay 14 days before arrival or an early departure is equivalent to a cancellation. The unused period of stay does not give rise to any refund, whatever the reason. Absence of right of withdrawal in accordance with article L 221-28 of the consumer code.

ON ARRIVAL
The tenant will carry out the check of the condition of the premises and the inventory of the equipment provided.
In addition to the balance of the stay, a deposit of €300 will be requested from the tenant. After verification of proper use and cleanliness, it will be returned upon departure.
In the event of damage (breakage, deterioration, loss), the tenant agrees to reimburse the repairs.
The PRL* management is the sole judge of the acceptance or refusal of a request, without having to provide an explanation.
In the event of a dispute, the Court of Rodez shall have sole jurisdiction.

ADDITIONAL TOURIST TAX TO BE PAID ON SITE WITH THE COMPULSORY EXIT CLEANING PACKAGE OF €20

DISPUTE - CONSUMER MEDIATION:
In the event of a dispute between the Customer and the company, they will endeavour to resolve it amicably (the Customer will send a written complaint to the Seller). In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one month, the consumer Customer within the meaning of Article L.133-4 of the Consumer Code has the possibility of contacting, free of charge, if a disagreement persists, the competent mediator registered on the list of mediators established by the Consumer Mediation Evaluation and Control Commission in application of Article L.615-1 of the Consumer Code, namely: La Société Médiation Professionnelle - www.mediateur-consommation-smp.fr - 24 rue Albert de Mun - 33000 Bordeaux.